> ## Documentation Index
> Fetch the complete documentation index at: https://docs.t3planet.de/en/latest/llms.txt
> Use this file to discover all available pages before exploring further.

# Ticket Categories

> Create Helpdesk ticket categories on the storage page (ns_helpdesk 14+).

From **ns\_helpdesk 14.0.0**, ticket categories are no longer managed in the
Helpdesk backend module.

Show or hide the categories field, and set its label, in the Constant Editor.
See [Form Settings](/en/latest/en/latest/ExtNsHelpDesk/FormSettings/Index).

Create or edit category records on the Helpdesk storage page (the **Global Storage PID**
from global settings):

**Step 1.** Open the **List** module.

**Step 2.** Select the storage page.

**Step 3.** Create a category record.

**Step 4.** Set the category title and color, then save.

<Note>
  Category-wise assignment also needs a **Default Assignee ID** in global settings.
  See [Constant Editor](/en/latest/en/latest/ExtNsHelpDesk/GlobalSettings/Index#ns-helpdesk-constant-editor).
</Note>