> ## Documentation Index
> Fetch the complete documentation index at: https://docs.t3planet.de/en/latest/llms.txt
> Use this file to discover all available pages before exploring further.

# Ticket Status

> Create Helpdesk ticket status records on the storage page (ns_helpdesk 14+).

From **ns\_helpdesk 14.0.0**, ticket statuses are no longer managed in the
Helpdesk backend module.

Set the **Default ticket status ID** in the Constant Editor. See
[Constant Editor](/en/latest/en/latest/ExtNsHelpDesk/GlobalSettings/Index#ns-helpdesk-constant-editor).

Create or edit status records on the Helpdesk storage page (the **Global Storage PID**
from global settings):

**Step 1.** Open the **List** module.

**Step 2.** Select the storage page.

**Step 3.** Create a Ticket Status record.

**Step 4.** Set the status title and color, then save.

Use that record UID as the default ticket status ID in the Constant Editor.