Ticket Listing

From ns_helpdesk 14.0.0, the dedicated Helpdesk backend module for ticket listing is removed. Add the Helpdesk - List View plugin on the page where tickets should appear.

Step 1. On the ticket listing page, create a new content element.

Step 2. Select Helpdesk - List View.

Step 3. Open the Plugin tab and set the list page, ticket create page, and listing layout.

Step 4. Save.

Full plugin options: Plugin Configurations.

Note

Frontend look of the ticket listing page.

Ticket Detail

Open a ticket from the list to view details, add comments, and close or reopen the ticket from the frontend.

Note

Frontend look of the ticket detail page.