> ## Documentation Index
> Fetch the complete documentation index at: https://docs.t3planet.de/en/latest/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Documentation for Troubleshooting (ExtNsT3AF).

## Quick smoke test

Before digging into individual symptoms:

1. Credits is **Selected** and **Activated**?
2. Balance loads on Dashboard / Providers?
3. One AI action → AI Usage shows `t3planet_credits`?
4. Switching to Your Own API Keys restores the provider list?

## Activation failed

1. Check the T3Planet license is valid and assigned to this project
2. Confirm the license domain matches the current site domain
3. Check the server can reach the composer API
4. Flush caches → retry Activate

## Balance missing

1. Confirm Activate completed (Active, not only Selected)
2. Reload Providers / Dashboard
3. Check for a rate-limit message
4. If balance is `0`, the balance widget is hidden by design — buy credits
   or switch to Own API Keys if you need AI without Credits balance

## No `t3planet_credits` in AI Usage

1. Is Credits still active?
2. Did the action call AI Foundation AI?
3. Check the date filter

## Provider list missing

Expected while Credits is on. Switch to Your Own API Keys to edit
providers again.

## Module shows empty or an error

* Select the site root in the page tree, then reopen the module
* Flush caches and reload
* Confirm your backend user can access AI Foundation modules

## Rate limited

T3Planet returned a temporary cooldown. Wait for the shown period, then retry.

## Insufficient credits

Balance is too low for the next request. Buy more credits, or switch to
Your Own API Keys.