Customize Form
Create custom Helpdesk ticket fields on the storage page (ns_helpdesk 14+).
From ns_helpdesk 14.0.0, the Customize Form backend module is removed.
Add extra ticket fields as records on the Helpdesk storage page (the Global Storage PID
from Global Settings).
Step 1. Open the List module (Records) and select the ticket storage page.
Step 2. Create a new Fields Group record and enter a group title.
Step 3. Click Create new Form Custom Fields.
Step 4. Enter the field title and a unique variable name, then choose the field type.
Available types include Input, Textarea, Select, Checkbox, and Radio.
Step 5. For select, checkbox, or radio fields, set the Options as required.
Step 6. Save.
Default form field labels, placeholders, and include/required flags stay in the
Constant Editor. See Form Settings.