Ticket Status
Create Helpdesk ticket status records on the storage page (ns_helpdesk 14+).
From ns_helpdesk 14.0.0, ticket statuses are no longer managed in the
Helpdesk backend module.
Set the Default ticket status ID in the Constant Editor. See
Constant Editor.
Create or edit status records on the Helpdesk storage page (the Global Storage PID
from global settings):
Step 1. Open the List module.
Step 2. Select the storage page.
Step 3. Create a Ticket Status record.
Step 4. Set the status title and color, then save.
Use that record UID as the default ticket status ID in the Constant Editor.