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Add Helpdesk plugins as content elements on the relevant pages. Three plugins are available:
  • Helpdesk - List View
  • Helpdesk - Ticket Submission
  • Helpdesk - Front-End User Registration

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Helpdesk list view

Use this plugin to display tickets on the frontend. Step 1. On the ticket listing page, create a new content element. Step 2. Select Helpdesk - List View. Step 3. Open the Plugin tab and set:
  • List page
  • Ticket create page
  • Listing layout (for example List Sidebar)
Step 4. Save.

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Helpdesk ticket submission

Use this plugin to show the ticket creation form. Step 1. On the ticket submission page, create a new content element. Step 2. Select Helpdesk - Ticket Submission. Step 3. Open the Plugin tab. Configure form options and, under Visitors/Admin Mail Settings, the admin email subject, email body, and success message. Step 4. Save. Standard field labels and placeholders are set in the Constant Editor. See Form Settings. Custom fields are added on the storage page. See Customize Form.

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Helpdesk front-end user registration

Use this plugin when visitors must register before creating tickets. Step 1. On the registration page, create a new content element. Step 2. Select Helpdesk - Front-End User Registration. Step 3. Configure the plugin options, then save. Set Login Page ID and Registration Page ID in Global Settings.