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Configure the ticket form in the Constant Editor. Include the Helpdesk TypoScript first. See Include TypoScript and Constant Editor. Step 1. Open the TypoScript module and select the root page. Step 2. Switch to Constant Editor. Step 3. Choose the Helpdesk form settings category from the category dropdown. Step 4. Adjust field labels, placeholders, include/required flags, and popup options, then save. The walkthrough below covers both global constants and form constants:
You can control, among others:
  • Name, email, subject, and description fields (include, label, placeholder, required)
  • Categories field label
  • Attachment field
  • Google reCaptcha
  • Submit button label
  • Minimum character count for the description
Frontend look of the ticket creation form.
ns-helpdesk-typo3-form-fe Popup support is configured in the same Constant Editor category. Set popup appearance, layout, title, and color, then save.
Frontend look of the popup support form.
ns-helpdesk-typo3-popup-form-fe