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From ns_helpdesk 14.0.0, Helpdesk is no longer configured in a backend module. After you include the Helpdesk TypoScript, use the Constant Editor. Step 1. Open the TypoScript module and select the root page. Step 2. Switch to Constant Editor. Step 3. Choose the Helpdesk global settings category from the category dropdown. Step 4. Set the values required for your site, then save.
Typical global constants include:
  • Admin Email and Admin Name
  • Notify Admin via email
  • jQuery library (enable only if your site does not already load jQuery)
  • Global Storage PID for Helpdesk records
  • Login Page ID and Registration Page ID
  • Google reCaptcha site key
  • Default ticket status ID
  • Default Assignee ID (backend user used for automatic assignment)
Category-wise assignment requires a default assignee and ticket categories. Set Default Assignee ID in the Constant Editor, and keep categories on the storage page. See Ticket Categories.
Ticket form labels, placeholders, and popup options are configured in the same Constant Editor. See Form Settings.