Troubleshooting - T3Planet Docs

Find the message you see in the backend, then follow the steps in the right column.

Message	What to do
Google account is not connected. Configure it in Global Settings.	Enter your Client ID, Client Secret and Refresh Token in Global Settings
No Docs are listed / the list shows an error	Check the refresh token (it must start with `1//`), check that the Google Drive API is enabled, and generate a new refresh token if your consent screen is in Testing mode (tokens expire after 7 days)
Your connected Google account does not have permission to read this document.	Share the Doc with the connected Google account
The Google Doc content could not be loaded.	The Doc is empty, or the connected account has no read access
The Google Doc has no importable text or images after processing.	Add content to the Doc, or tick at least one section
The selected content column does not allow ”…” elements.	Choose another column or another element type
The selected page does not exist or you do not have access to it.	Check the page and your backend page permissions
Folder import requires EXT:news to be installed and activated.	Install and activate EXT:news, then update the database
Valid license required / license is missing, expired or invalid	Activate a valid license in the T3Planet Shop module. See License Manager
The current domain is not registered for this Google Docs license.	Register the domain in the T3Planet Shop module. See Register and manage domains, or contact support for staging/development domains
The NS License extension (EXT:ns_license) must be installed and activated	Install and activate EXT:ns_license 14.5.x (14.5.0 up to 14.9.x; Composer `nitsan/ns-license:^14.5`)
Imported classes or text colours are missing on the frontend	Same fix: include the site set or static template, so the RTE parser keeps the imported classes and styles
Image alignment or columns have no visible effect on the frontend	The values are saved on the element; check your theme’s CSS for Fluid Styled Content image positions

Your problem is not listed? Contact Help & Support.