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Purpose

Usage Analytics shows what visitors asked the chatbot (and AI Search) and how they rated the answers. Use it to see which questions come up often and where answers can be improved. You find it in AI Universe → AI Chatbot/Search → Usage Analytics.

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What you see

  • Total Interactions, Search Queries, Chat Sessions, Positive Feedback and Negative Feedback
  • Interaction Logs – a list of conversations and searches with the question, the answer and the time
  • Click View Details to read the whole conversation, the feedback and the reference sources
Usage Analytics with interaction counts, feedback and the interaction log
The visitor’s IP address is not stored in plain text. It is saved as a hash (a one-way code), so you cannot read the real IP.
Conversations only appear here if Save chatbot history is on (Chatbot → Configuration). Searches only appear if Save search history is on (Search → Settings).

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Filtering and export

  • Search queries or responses – search in the list.
  • All Modules / All Languages – show only chatbot or search, or one language.
  • Export – download the data.

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Deletion / cleanup

You can delete single entries, for example when a visitor asks you to:
  • Deleting a search entry removes it from the search history.
  • Deleting a chatbot entry can remove all conversations from the same visitor.
To delete old entries automatically, see History cleanup. When no data exists yet, you see: “No interaction logs yet. Search and Chatbot history will appear here once users start interacting.”