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For general AI agent messages, see AI agent troubleshooting in the AI Foundation manual.

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T3AI tools are missing

AI Foundation > AI Agent > Overview does not list T3AI under Tools by owning extension, or the AI agent never uses T3AI tools.
  • Check that ns_t3ai is installed and active, then clear all caches.
  • Compare Executable and Locked for T3AI on the Overview tab. AI Foundation applies entitlement rules, so check that the T3AI license is active.
  • Check AI Foundation > AI Agent > Severity policy. Tools that are listed as Unclassified are locked.
  • Check that the backend user group has AI agent access in AI Permissions.

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The AI agent uses a generic tool instead of T3AI

For example, Create a news article runs Change a record and fails with data must be a JSON object of field values.
  • Repeat the request with Use T3AI to …, for example Use T3AI to create a simple news record about ….
  • Use a model with reliable tool calling. Smaller models choose the wrong tool more often. You can switch the model in the AI agent footer.

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”I can’t find a page called …”

The model read part of the request as a page title, for example the word Add in Add this page to the Mass SEO queue.
  • Use a different verb: Queue this page for Mass SEO.
  • Pick the correct page from the suggestions, or reference it directly with @pages:<uid>.

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The preview is not what I asked for

  • Click Cancel or Discard. The AI agent confirms Nothing was written. It may then ask a follow-up question or prepare a new preview.
  • For SEO fields, choose Custom and enter your own value before Apply selected.
  • Each SEO preview uses AI credits. Regenerating uses them again.

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Translation does not show the language I need

t3ai_translate_page uses the languages that are configured for the site.
  • Add the language to the site configuration first.
  • Name the language in the request, for example Translate this page into French.
  • Check the provider and glossary setup in Translation and Language Glossary.

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Queued pages are not processed

Queue tools only add, remove, or requeue entries. The pages are processed by the Scheduler.
  • Mass SEO: create and run a Scheduler task with nst3ai:bulk:seo-optimize. See Mass SEO.
  • Mass Translation: configure the Scheduler task described in Mass Translation.
  • Ask Show the Mass Translation queue to see the status and attempts for each entry. Use Retry the failed entries in the Mass Translation queue after you fix the cause.

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”The AI Agent is still working on your previous request”

A previous turn is still running, for example a page translation. Wait until it finishes, then send the message again.

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The turn is blocked or stops

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Applied by mistake

After Apply, the result card offers Undo. In a draft workspace, the change stays in that workspace until it is published.